Terms of Use

What igetam does

igetam connects people who need something with sellers in nearby markets. A buyer posts a request, sellers nearby answer with offers, and the buyer reserves one and collects it in person.

The sale is between the buyer and the seller. We run the app and the rules around a reservation. Payments are taken, paid out and refunded by a licensed payment provider; igetam does not hold your money.

Your account

• You must be 18 or over.
• Give your real name, and a phone number and email address you use. Confirm your email when we ask.
• Keep your password to yourself. What is done from your account is your responsibility.
• One person, one account.

Requests and offers

A request describes what you want and where to look. Sellers answer with a price and photos of the item, taken when they offer, so you can see what you will collect.

A seller must only offer what they have and can hand over. Offering something you do not have lowers your trust score and can close your account.

Cancelling a request, or leaving one that has offers to expire after we have warned you, can lower a buyer’s trust score. The app says so before you confirm. Doing it repeatedly can pause new requests for a while.

Reserving

An offer shows the ways you may reserve it, and what each costs now and what you would lose if you did not collect. Which ways are offered depends on the item, the seller and your trust score.

• Pay now: you pay the full price in the app.
• Reserve with a deposit: you pay part now and the rest to the seller when you collect.
• Reserve without a deposit: you pay nothing now and the seller is not bound to keep the item for you. They may release the reservation, and you are told if they do.

Each reservation has a pickup window, worked out from how far you are from the seller and ending no later than the store’s closing time. It is shown on the reservation. You may ask for more time; the seller decides.

When you collect, show the seller your pickup code. Entering it completes the sale, so only give it once you have checked the item and have it.

Cancelling and not collecting

You can cancel free of charge during the free-cancellation period shown on the reservation, and get back whatever you paid.

Cancelling after it, or not collecting within the pickup window, is a no-show. Of what you paid, the amount shown when you reserved goes to the seller for holding the item, and the rest is refunded to you. Without a deposit nothing is taken, but a late cancel or a no-show lowers your trust score.

When a buyer is owed money

Because a seller is paid when the buyer pays, a refund the seller is at fault for is first theirs to make. If a seller would not hand over a paid item, or a buyer cancels a paid reservation in the free period, the seller is asked to send the money back to the buyer’s bank account by a deadline shown in the app.

A seller may appeal instead, and our team decides. If the seller does not refund or appeal in time, we refund the buyer and recover the amount from the seller’s later sales, and the seller’s trust score is lowered.

Selling

Before selling, a seller completes verification: their legal name, an identity document, a selfie, store details and opening hours, and a bank account in their own name, which we check with the bank. Our team reviews it.

Payouts go only to an account in the verified name. After a payout account is changed, payouts are held for a while, to protect you if someone else gets into your account.

We do not tell a store about new requests while it is closed, and buyers cannot reserve from it then.

Trust score

Everyone starts with a trust score of 5.0. No-shows, late cancellations, requests left to expire with offers, and refunds not paid in time lower it, for a period; completing trades earns it back. A low score can limit the ways you may reserve or sell. You can see what counts against you, and until when, in the app.

What is not allowed

• Selling or requesting anything illegal, stolen, counterfeit or dangerous.
• Taking payment for a reservation outside the app to avoid its protections.
• Using another person’s identity, documents or bank account.
• Harassing, threatening or deceiving other users.
• Interfering with the app or the service, or using it in a way it was not built for.

We may suspend or close an account that breaks these terms.

Our responsibility

We work to keep igetam available and its rules fair, but we do not make, store or inspect the goods. Check an item when you collect it, before you give your pickup code.

Nothing in these terms limits rights you have under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.

Changes

We may update these terms. The date at the top says when they last changed, and we will tell you in the app before a change that matters takes effect.

Contact us

• WhatsApp: +234 903 254 5233
• Email: support@igetam.store