Privacy Policy

What we collect

• Account details: your name, email address, phone number and password (kept only as a secure hash by our sign-in provider), and whether you have confirmed your email.
• Your location: when you post a request, to find sellers near you; on the directions screen, while it is open, to show you the way to a stall and to tell the seller when you have arrived; and a seller’s stall location.
• Photos you add: request photos, sellers’ photos of the item they offer, a seller’s storefront photo, receipts for refunds, and your profile photo.
• For sellers, verification details: legal name, business name, an identity document with its type and number, a selfie, the categories they sell, store details, opening hours, directions to the stall, and the bank account for payouts.
• Bank accounts you give us for payouts or refunds, and the account name your bank returns for them.
• Your activity: requests, offers, reservations, payments and refunds, cancellations and their reasons, reports, appeals, and the trust score worked out from them.
• Your device’s notification token and whether it is Android or iPhone, so we can send you notifications.
• Card and bank login details go straight to our payment provider and never reach us.

Why we use it

• To match requests with sellers nearby, show offers, and work out pickup windows and routes.
• To take payments, send each seller their share, and refund buyers.
• To verify sellers, and to check that a payout or refund account is in the right person’s name.
• To keep the service safe: trust scores, preventing fraud, and deciding refund cases, appeals and disputes.
• To send you notifications and emails about your requests, offers, reservations, money and account.

We use your data because you asked us to provide the service, because the law requires some of it (financial records), and to protect our users and the service from fraud.

Who sees what

Sellers see what you asked for, your first name and roughly how far away you are, never your exact location. When you reserve, the seller sees the reservation and, if you tap I’m here, that you have arrived. A buyer sees a seller’s store, photos, opening hours and directions, and, once they have reserved, where the stall is.

In a refund case the seller sees the account the buyer gave for the refund, so they can pay it.

Your profile photo can be seen by the people you deal with. Every other photo and document is private, and only shown to the people a reservation involves or to our review team.

Services that work for us

We share data only with the services that run igetam for us, and only what each needs. We do not sell personal data.

• A licensed payment provider: payments, payouts, refunds and bank account name checks.
• Cloud hosting providers: the servers, database and file storage that run igetam.
• A mapping service: working out a route from your position to the stall.
• Notification services, including Google’s and Apple’s: delivering notifications to your phone.
• An email service: sending email.

Where it is kept

Some of these services keep or handle data outside Nigeria. We only use services bound by contract to protect it and to use it only to provide their service to us, as the Nigeria Data Protection Act requires for transfers abroad.

How long we keep it

Request photos and the photos sellers send with offers are deleted 90 days after the request closes, unless a refund case or dispute about it is still open.

If you delete your account, it is removed 30 days later, with your profile, your profile photo, the photos you added to requests and offers, your store’s photo and directions, and your devices. Records of payments, refunds and seller verification are kept for as long as financial and anti-fraud law requires, no longer carrying your name or contact details, and then deleted.

Your rights

• See the personal data we hold about you.
• Correct it. Most of it you can change yourself in the app.
• Delete your account, from the app or by asking us.
• Object to how we use your data, or ask us to restrict it.
• Take a copy of the data you gave us.
• Complain to the Nigeria Data Protection Commission.

To use any of these, contact us with the details below. We answer within 30 days.

Keeping it safe

Data travels encrypted, private files are only ever shared for a short time, and access inside our team is limited to the people who need it.

Children

igetam is for people aged 18 and over. We do not knowingly hold data about anyone younger, and delete it if we find we do.

Changes

We may update this policy. The date at the top says when it last changed, and we will tell you in the app before a change that matters takes effect.

Contact us

• WhatsApp: +234 903 254 5233
• Email: support@igetam.store